Remove email address from printer

[Swano]

Hi

I need to remove an email address from my printer (scanning) that I do not have access to the PIN or email account

[Kuroi_Kenshi]

Hi @Swano,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding removing an email address from the HP ENVY Photo 7822 All-in-One Printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Access HP Connected Account

If you have an HP Connected account associated with your printer, you can manage the email settings directly from there:

Log into HP Connected:

• Visit HP Connected and log in with your account credentials.

Manage Email Settings:

• Navigate to your printer settings and choose the option to manage email addresses.
• Remove the unwanted email address from the list.

Reset Web Services

If removing the email address from HP Connected is not possible, you can disable and then re-enable Web Services on your printer. This will effectively clear all email addresses associated with the printer:

Disable Web Services:

• On the printer’s control panel, press the HP ePrint button.
• Follow the prompts to turn off Web Services.

Enable Web Services:

• After disabling Web Services, wait a few minutes.
• Press the HP ePrint button again and follow the prompts to re-enable Web Services.
• This action will reset the Web Services and clear any previously associated email addresses.

Reset Printer Settings

As a last resort, you can perform a factory reset on your printer to remove all settings, including email addresses:

Access Setup Menu:

• On the printer’s control panel, navigate to Setup.

Select Printer Maintenance:

• In the Setup menu, select Printer Maintenance.

Restore to Factory Defaults:

• Choose Restore or Restore Factory Defaults.
• Confirm the reset action. This will revert the printer to its original settings, removing all email addresses and other personalized settings.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,