Replacement Printer

[Sivvey]

The replacement printer will not accept ink cartridges from original printer, display shows

Used HP Instant Ink

Cartridge can only be used in printer

that initially installed it

[Drakster]

Hello Sivvey,

Welcome to the HP Support Forums!

I see that you're experiencing problems trying to use the ink cartridges from your old printer. I would be happy to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

Anytime you install Instant Ink cartridges in a printer, they are locked to that printer and can't be used in another printer.  Instant Ink cartridges have a feature enabled called "cartridge protection" which keeps others from being able to walk up to your printer and use your subscription cartridges.

In order for me to assist you better,  I will need you to send me a private message with your account number or email address to access your account. 

Have you enrolled the replacement printer?

I look forward to hearing from you. Good Luck! 🙂

[Sivvey · Accepted solution]

Many thanks but I have contacted HP and they are sending set up cartridges

[Drakster]

Hello Sivvey,

That's great! Thanks for letting me know. 

Have a great day! 🙂

If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.