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‎10-19-2021 07:27 AM

HP Recommended
Product: HP Deskjet Pro 8625
Operating System: Microsoft Windows 10 (64-bit)

This is a re-post of an issue in the wrong topic area: HP Officejet 8620 unable to upgrade firmware due to it being... - HP Support Community - 8088655

 

HP Officejet 8620 unable to upgrade firmware due to it being Not Applicable

 ‎06-15-2021 04:07 AM

 
Product: HP Officejet 8620
Operating System: Microsoft Windows 10 (64-Bit)

Hi have a HP Officejet Pro 8620 and it's current firmware is FDP1CN2022AR and the latest on the HP website is OJ8620_1910A.  When I run the downloaded OJ8620_1910A.exe it successfully detects the printer but I am unable to select the checkbox and the Update button remain disabled, because the Status is "Not Applicable".

 

Can someone please provide an explanation as to why I'm not able to carry out this update?

 

Is there a means to force the firmware update to bypass the checks so that I can get the OJ8620_1910A version on the printer?

 

The reason for wanting to update the firmware is that HP tech support informed me that it is the reason why I'm now unable to connect to HP Web Services, making Instant Ink useless.

5 people had the same question
1 REPLY 1

‎10-20-2021 07:11 AM

HP Recommended

@Amichalo, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to update the printer firmware. 

 

Click here to download and install the latest printer firmware from your PC.

If it does not help, click here to know different methods of updating printer firmware.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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