• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-16-2020 04:18 AM - last edited on ‎10-16-2020 06:24 AM by Retired

HP Recommended
Product: HP ENVY 5010 Printer
Operating System: Microsoft Windows 10 (64-bit)

Dear HP employee, Hope you’re doing well. i bought a HP Smart printer and want to install the required HP Smart software to be able to use the home printer. unfortunately, my work printer blocks the installation of the HP Smart software from the HP website where you can download this. I agreed on a workaround for this with an IT colleague at my company but for this workaround I require the HP Smart.EXE Software File. Can you please: 1. send the HP Smart.EXE Software File to [Private information removed] OR 2. send a website link where I can download the HP Smart.EXE Software File?

Category:
5 people had the same question
2 REPLIES 2

‎10-16-2020 04:39 AM - last edited on ‎09-06-2021 07:42 AM by Retired

HP Recommended

Hi,

The HP Smart is a modern app and not an application, it can only be installed from the Microsoft Store and not in any other method.

 

You may install the Print and Scan Driver and Accessories for your printer instead of using the HP Smart app:

https://ftp.hp.com/pub/printers/hppsdr-test/HPPSdr.exe 

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎10-16-2020 04:48 AM

HP Recommended

Hi Shlomi,

Thanks for your reply. I need the HP Smart Driver Installation EXE package for Windows 10 & 64-bit. Can you please send the HP Smart Driver Installation EXE package for Windows 10 & 64-bit? 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.