• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
OfficeJet 8600
Microsoft Windows 10 (64-bit)

How can I scan and print without a Cloud account.  Recently I started getting the message to creat a cloud account to print and scan

4 REPLIES 4
HP Recommended

@Vishnumk1

 

Welcome to the HP support community.

 

Could you share the screenshot of the message which asks you to create a cloud account for better understanding?

Sandytechy20
I am an HP Employee

HP Recommended

I have this problem, too. It is new behavior from the HP Smart App. Please see screenshot.

 

We should not be forced to create a cloud account just to be able to scan documents that we want to keep within our 4 walls.

HP_Scan_Account_SS01.png

HP Recommended

@haplessgit

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

HP Recommended

Hey Sandy, here is the issue.  Screen 1 shows the HP Smart Tool.  When you press scan or print it takes you to Screen2 to open a account.   When you press close, since I don't want to open an Account, it takes you back to Screen 1 and no print or scan.Screen1.jpgScreen2.jpg

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.