cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
Highlighted
New member
2 1 0 0
Message 1 of 5
130
Flag Post

Required Cloud Account to print or scan

HP Recommended
OfficeJet 8600
Microsoft Windows 10 (64-bit)

How can I scan and print without a Cloud account.  Recently I started getting the message to creat a cloud account to print and scan

4 REPLIES 4
Highlighted
HP Support Agent
HP Support Agent
24,137 24,025 1,327 1,410
Message 2 of 5
Flag Post
HP Recommended

@Vishnumk1

 

Welcome to the HP support community.

 

Could you share the screenshot of the message which asks you to create a cloud account for better understanding?

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Highlighted
New member
2 2 0 0
Message 3 of 5
Flag Post
HP Recommended

I have this problem, too. It is new behavior from the HP Smart App. Please see screenshot.

 

We should not be forced to create a cloud account just to be able to scan documents that we want to keep within our 4 walls.

HP_Scan_Account_SS01.png

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
24,137 24,025 1,327 1,410
Message 4 of 5
Flag Post
HP Recommended

@haplessgit

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 5 of 5
Flag Post
HP Recommended

Hey Sandy, here is the issue.  Screen 1 shows the HP Smart Tool.  When you press scan or print it takes you to Screen2 to open a account.   When you press close, since I don't want to open an Account, it takes you back to Screen 1 and no print or scan.Screen1.jpgScreen2.jpg

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation