Reset EWS Password HP printer 107w

[felfipe]

Hello everyone,

I have an HP 107w printer that I bought 3 years ago. Recently, I tried to reconfigure it for a new WiFi network, but I forgot the ID and password of the printer. I tried everything I could, such as restoring the wireless configuration (pressing wireless button for 20s) , but it didn't change the login and password of the web page, only the wireless configs. I also tried some tips, such as holding the wireless and cancel buttons for 3 seconds (don't even know if it is official), but it didn't work. Unfortunately, there is nothing about it in the manual, which is frustrating because I am losing a lot of time trying to figure out something that should be so simple. I would like to know how I can restore the default username and password so I can reconfigure it for my new SSID network. Thank you.

[Nal_NR]

Hi @felfipe,

Welcome to the HP Support Community. 

I'd be happy to help you! 

HP Laser 107w printer does not have an option to reset the EWS password. Please contact our HP Support team for further assistance:

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[felfipe]

Hello,

I live in Brazil and the costumer service is paid for products out of warranty, which is my case (even to get just a phone call with an attendant is already paid). So I need to pay just because I forgot the password? Is this fair? Something that should be as simple as pressing a button. I wonder why HP doesn't provide a simple functionality to restore default conditions such as almost 100% of the other companies do. I will not pay and I feel extremely dissatisfied and disappointed for having now a useless product that I can't even change its configuration to my new WiFi SSID because, well, I can't access it!

Thank you for your comprehension.