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‎10-28-2024 02:15 PM

HP Recommended

I have the same problem with my new HP Elitebook Ultra G1q and my HP Color Laserjet M475.

On my other x64 laptop the printer is working flawless.

 

Happy for any solutions!

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‎11-12-2024 07:20 AM

HP Recommended

Hey everybody,

 

HP acknowledged the issue in a release note (I'm probably late to the party there but figured I'd share it anyways). Not sure when they released it but they did say they'd release an update later this year- so soon there will be a patch. It says that the SUPD driver won't work for ARM64 devices running Windows 11 version 24H2, but will work on 23H2 and 22H2. The devices we have are brand new and came pre-loaded with 24H2 so we'll just ride out the storm, print from USB, and wait for the update to come. But at least we have a bit of optimism now:

 

https://support.hp.com/in-en/document/ish_11484584-11485291-16

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