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‎07-08-2021 04:16 AM

HP Recommended

Where is the uninstaller? I don't have an HP folder on my MAC.

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‎07-08-2021 04:29 AM - edited ‎07-08-2021 04:31 AM

HP Recommended

Screen Shot 2021-07-08 at 8.27.19 pm.png

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‎07-08-2021 04:51 AM

HP Recommended

 

Try this to set to Bonjour Multifunction

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎07-08-2021 04:56 AM - edited ‎07-08-2021 04:58 AM

HP Recommended

It's already set to AirPrint and there is no other option as you can see below. THe problem is that I don't have HP Monitor. But how to install it? Thanks

 

Screen Shot 2021-07-08 at 8.54.32 pm.png

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‎07-09-2021 07:34 AM

HP Recommended

You don't need the HP Monitor.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎07-09-2021 03:56 PM

HP Recommended

Ok, but you told me to install it. Anyway, it’s not working even after reinstalling everything. Also, I could not find the uninstaller tool. Thanks.

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‎07-10-2021 07:46 AM

HP Recommended

I recommend you to contact the HP Support Team regarding this as they can remotely access your Computer and help you faster.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎07-10-2021 09:56 PM

HP Recommended

Hi, They tried the same instructions you gave me but nothing changes.

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‎07-13-2021 10:38 AM

HP Recommended

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community.


I am an HP Employee

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‎07-13-2021 12:51 PM

HP Recommended

Hi, I haven’t got the message yet. Thanks

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