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HP Color LaserJet Pro MFP M479fdw
Microsoft Windows 11

Good day,

we have purchased a few days ago the M479fdw.

Printing and copy pages are functions, that are working well.

The big issue is with scanning to eMail.

If the printer is sending an scan2mail, there is a bad header - missing some significant details - such as date.... the email is rejected as spam - not only from one provider we have tried. Talking to the providers, all with the same... printer producer has to fix this issue, which is sending not RFC conform.

Action: failed

Status: 5.7.1

Diagnostic-Code: smtp; 554 5.7.1 Spam message rejected - bad header

Firmwareversion: CLRWTRXXXN002.2247A.00

 

Also there are some other people, that are facing the same issue.

 

The issue is not, if the printer is sending email-alert mails - header is correct.

 

Here....

"Scan to Mail" Mails are blocked by SMTP servers due to a mi... - HP Support Community - 8315807

and here

HP M479 scan 2 email "Messages missing a valid messageId hea... - HP Support Community - 8512623

 

Please take care of this asap, we would not give the printer back - but this function is essentially for (not only for us), in processing invoices and other documents.


Thank you and best regards

ALung

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