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- Scan2Mail MFP 479fdw - bad header - spam message rejected

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01-25-2023 03:59 AM
Good day,
we have purchased a few days ago the M479fdw.
Printing and copy pages are functions, that are working well.
The big issue is with scanning to eMail.
If the printer is sending an scan2mail, there is a bad header - missing some significant details - such as date.... the email is rejected as spam - not only from one provider we have tried. Talking to the providers, all with the same... printer producer has to fix this issue, which is sending not RFC conform.
Action: failed
Status: 5.7.1
Diagnostic-Code: smtp; 554 5.7.1 Spam message rejected - bad header
Firmwareversion: CLRWTRXXXN002.2247A.00
Also there are some other people, that are facing the same issue.
The issue is not, if the printer is sending email-alert mails - header is correct.
Here....
"Scan to Mail" Mails are blocked by SMTP servers due to a mi... - HP Support Community - 8315807
and here
HP M479 scan 2 email "Messages missing a valid messageId hea... - HP Support Community - 8512623
Please take care of this asap, we would not give the printer back - but this function is essentially for (not only for us), in processing invoices and other documents.
Thank you and best regards
ALung