Scanner is not working in HP Officejet 5610 All-in-one

[zalekbloom]

Product Name: Printer HP Officejet 5610 All-in-one
Operating System: Microsoft Windows 7 (32-bit)
Scanner is not working in HP Officejet 5610 All-in-one .

Printer is working as printer

Copy function standalone - is working.

The printer is connected as a local printer to PC through USB cable.

After changing computers from WinXp to Win 7 Professional and reinstalling printer software the printer is working OK but the scanner is not working. I tried few times to uninstall and reinstall software but with not success.
Here is what happened:

When I press I "Scan" button on the printer the printer is saying: "No scan Options".

After searching the Web I installed HP Print and Scanner Doctor 5.1, but still it did not help me.

I tried:
Start-Fax-Windows Fax and Scan- and got this message: Windows Fax and Scan cannot run as it cannot access your documents folder.

So how I can get my scanner working?

Thanks

zb

[The_Fossette]

Hi @zalekbloom,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having issues scanning.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

http://hp.care/2DQG1xm

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[zalekbloom]

Thanks The_Fossette for aswering,
Here again all info:

Product Name: Officejet 5610 All-in-one
Operating System: Microsoft Windows 7 (32-bit)
Product Name: Printer HP Officejet 5610 All-in-one
Operating System: Microsoft Windows 7 (32-bit)
Scanner is not working in HP Officejet 5610 All-in-one .
Printer is working as printer
Copy function standalone - is working.
The printer is connected as a local printer to PC through USB cable.
I tried:
Start-Fax-Windows Fax and Scan- and got this message: Windows Fax and Scan cannot run as it cannot access your documents folder.

I followed your instructions and here is what happened:

I downloaded and installed "HP Print and Scan Doctor 5.1"

When I started this program, after selecting the correct printer it asked me to install a software.
When I try to install I am getting "Another instance of this application is already runnig".
Under Task Manager I see 2 apps running:
HP Print and Scan Doctor 5.1
HP Print and Scan Doctor

I killed Starting "HP Print and Scan Doctor" and pressed"Start Over"
I see in the Task mahaner that only HP Print and Scan Doctor 5.1 is running.
I selected the printer and I am getting:
"The full software solution for the product is not installed"
Taskmanager shows only one version of "HP Print and Scan Doctor 5.1" is running.
Asking me to install software.
I press install Software Button.
I see it starts a new version of "HP Print and Scan Doctor" (without the version number") and I am getting th message ""Another instance of this application is already runnig".

So I tried again, this time without installing software I pressed "Skip" button.
After selecting "Fix scanning" I see the scanner scanner is moving and I am gettin this screen http://www.sciepa.org/pictures/hp%20doctor001.png
I am clicking "Get Update" button.
Then in a browser is getting:

Service Unavailable - DNS failure
The server is temporarily unable to service your request. Please try again later.
Reference #11.1841f648.1516572135.af3bbc7

The URL points to: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-81532-2&lc=en&dlc=en&cc=us&...

So I pressed the "Skip" button.
The scanner was working (I see it is moving) but nothing was printed.
When I pressed a hardware "Scan" button on the printer, I got a message on the printer "No scan option".

I think some drivers are missing, why I am getting "Service Unavailable - DNS failure" when I am trying to download drivers?

Thanks,

zb

[zalekbloom]

Thanks The_Fossette for aswering,

Here again all info:

Product Name: Officejet 5610 All-in-one
Operating System: Microsoft Windows 7 (32-bit)
Product Name: Printer HP Officejet 5610 All-in-one
Operating System: Microsoft Windows 7 (32-bit)
Scanner is not working in HP Officejet 5610 All-in-one .
Printer is working as printer
Copy function standalone - is working.
The printer is connected as a local printer to PC through USB cable.

I tried as you suggested:
Start-Fax-Windows Fax and Scan- and got this message: Windows Fax and Scan cannot run as it cannot access your documents folder.

I followed your instructions and here is what happened:

I downloaded and installed "HP Print and Scan Doctor 5.1"

When I started this program, after selecting the correct printer it asked me to install a software.
When I try to install I am getting "Another instance of this application is already runnig".
Under Task Manager I see 2 apps running:
HP Print and Scan Doctor 5.1
HP Print and Scan Doctor

I killed Starting "HP Print and Scan Doctor" and pressed"Start Over"
I see in the Task mahaner that only HP Print and Scan Doctor 5.1 is running.
I selected the printer and I am getting:
"The full software solution for the product is not installed"
Taskmanager shows only one version of "HP Print and Scan Doctor 5.1" is running.
Asking me to install software.
I press install Software Button.
I see it starts a new version of "HP Print and Scan Doctor" (without the version number") and I am getting th message ""Another instance of this application is already runnig".

So I tried again, this time without installing software I pressed "Skip" button.
After selecting "Fix scanning" I see the scanner scanner is moving and I am gettin this screen http://www.sciepa.org/pictures/hp%20doctor001.png
I am clicking "Get Update" button.
Then in a browser is getting:

Service Unavailable - DNS failure
The server is temporarily unable to service your request. Please try again later.
Reference #11.1841f648.1516572135.af3bbc7

The URL points to: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-81532-2&lc=en&dlc=en&cc=us&...

So I pressed the "Skip" button.
The scanner was working (I see it is moving) but nothing was printed.
When I pressed a hardware "Scan" button on the printer, I got a message on the printer "No scan option".

I think some drivers are missing, why I am getting "Service Unavailable - DNS failure" when I am trying to download drivers?

Thanks,

zb