Second Computer not connecting to HP Smart App

[Caren4u2]

Help, I am having a problem printing using HP Smart on our second computer. I have downloaded the HP Smart app, The app is not recognizing Word documents and when I am trying to print from inside the word document, the computer is not recognizing HP Smart as a printing option. What have I done wrong during setup? I have run the HP Print and Scan Doctor as well, and not finding any issues. I've also gone into the Control Panel and made sure that my printer is set as the default printer. 

Initially, my son was saving all of his work in Google One Drive, which I think might be one of our issues. I've moved the saved files over to my computer Desktop.

Any help to troubleshoot, will be greatly appreciated.

[Nirvana_95]

Hi @Caren4u2 

Welcome to the HP Support Community. I can help you with it.

Have you tried printing from a different application or device?

Are you getting any errors while accessing HP smart app?

Are you able to print from different documents or pictures via HP smart app?

Keep me posted. 

Thanks!

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

Please get back to us with the details so that we can assist you further. 

Have a great day ahead! 

[Caren4u2]

Every time I open the HP Smart app, there is a pop up box asking if I wanted to install the driver. When I tap on the pop up box, nothing happens. In addition, when I do go to print, there isn't an option to print to the HP Smart option, like I have on the first computer. It has the option to print to the actual printer. When I do try to print using the Printer model number option, the second computer shows it is currently offline, The printer isn't off line. I am able to print from the original computer (via HP Smart),

I REALLY need to print from this second computer, since it is the one my son uses for his school work.

[Nirvana_95]

Thanks for your response.

Could you please completely remove it and try to install it from the Microsoft store and check if the issue persists.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @Caren4u2 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!