Set up

[NickEnvy]

Trying to set up envy 6020e and when I try to connect to my WiFi I type in my WiFi password but up says it’s wrong. Don’t know what to do. 

[Sneha_01]

Hi @NickEnvy,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're having trouble connecting your HP Envy 6020e to your Wi-Fi because the password is being rejected, here are some steps you can follow to troubleshoot the issue:

1. Double-Check Wi-Fi Password

• Ensure that you're entering the correct Wi-Fi password. Remember that passwords are case-sensitive, so check for:
  • Correct capitalization (uppercase/lowercase).Any special characters.
  • Ensure there are no spaces before or after the password.

2. Reboot Your Router

• Sometimes, rebooting your router can resolve connectivity issues:
  1. Unplug the power from your router.Wait about 30 seconds.
  2. Plug it back in and wait for it to fully restart.

3. Use WPS (Wi-Fi Protected Setup)

• If your router supports WPS, you can connect your printer using this method:
  1. Press the WPS button on your router.On the printer, go to the Wi-Fi setup and select the WPS option.
  2. Follow the prompts to connect without needing to enter the password.

4. Check Router Settings

• Ensure that your router is not set to hide the SSID (network name) and that it is using a compatible security mode (WPA2 is generally recommended):
  • Access your router’s settings through a web browser (usually by typing 192.168.1.1 or 192.168.0.1).
  • Check the wireless settings for any issues.

5. Update Printer Firmware

• Make sure your printer’s firmware is up to date. You can do this using the HP Smart app:
  • Download the HP Smart app on your smartphone or computer.Use it to find and install any available updates for your printer.

6. Reset Printer Network Settings

• You can reset the network settings on the printer to start fresh:
  1. On the printer, go to the Settings menu.Look for Network or Wireless settings.
  2. Find an option to Restore Network Defaults.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support