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1 REPLY 1
10-07-2024 02:56 PM
Hi @NickEnvy,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If you're having trouble connecting your HP Envy 6020e to your Wi-Fi because the password is being rejected, here are some steps you can follow to troubleshoot the issue:
1. Double-Check Wi-Fi Password
- Ensure that you're entering the correct Wi-Fi password. Remember that passwords are case-sensitive, so check for:
- Correct capitalization (uppercase/lowercase).Any special characters.
- Ensure there are no spaces before or after the password.
2. Reboot Your Router
- Sometimes, rebooting your router can resolve connectivity issues:
- Unplug the power from your router.Wait about 30 seconds.
- Plug it back in and wait for it to fully restart.
3. Use WPS (Wi-Fi Protected Setup)
- If your router supports WPS, you can connect your printer using this method:
- Press the WPS button on your router.On the printer, go to the Wi-Fi setup and select the WPS option.
- Follow the prompts to connect without needing to enter the password.
4. Check Router Settings
- Ensure that your router is not set to hide the SSID (network name) and that it is using a compatible security mode (WPA2 is generally recommended):
- Access your router’s settings through a web browser (usually by typing 192.168.1.1 or 192.168.0.1).
- Check the wireless settings for any issues.
5. Update Printer Firmware
- Make sure your printer’s firmware is up to date. You can do this using the HP Smart app:
- Download the HP Smart app on your smartphone or computer.Use it to find and install any available updates for your printer.
6. Reset Printer Network Settings
- You can reset the network settings on the printer to start fresh:
- On the printer, go to the Settings menu.Look for Network or Wireless settings.
- Find an option to Restore Network Defaults.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
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