Setting up secondhand, Error Code: UA_400_EB000U0410

[dlascala]

I factory reset the printer multiple times in attempts to clear this error message, tried to enroll in Instant Ink - it let me do this, but didn't solve the problem so I cancelled enrollment. The process keeps halting mid-registration and giving error code UA_400_EB000U0410. I have tried restarting printer, router, computer, and using the app on my phone. I've hidden the printer multiple times and closed out of programming after to hopefully clear it. I've already checked for firmware updates and there are none available. I've reset wireless info. Nothing has resolved this error, it keeps appearing.

I'm wondering if something is stuck re: the previous owner's account, but she is deceased and I have no way of accessing said account if it even still exists.

[Garp_senchau]

@dlascala, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I understand the error code UA_400_EB000U0410 on the HP OfficeJet Pro 9015e typically indicates an issue with registering the printer to your HP account. Here are the steps to resolve the issue:

Step 1: Check Your Internet Connection

1. Restart your router to ensure a fresh connection.
2. Make sure your printer is connected to the same Wi-Fi network as your computer or smartphone.
3. Avoid using VPNs or proxy servers, as they can interfere with registration.

Step 2: Update Printer Firmware Update the firmware on an HP printer

1. From the printer's control panel, navigate to Setup → Printer Maintenance → Update the Printer.
2. Install any available updates.

Step 3: Factory Reset the Printer

1. Go to Setup → Printer Maintenance → Restore Defaults.
2. Confirm to reset the printer to its factory settings.

Step 4: Use HP Smart App HP printer setup (HP Smart app)

1. Download and install the HP Smart app on your computer or smartphone.
2. Log in with your HP account or create one.
3. Follow the prompts in the app to add the printer and complete registration.

Step 5: Clear Cache and Retry

1. Clear your browser cache if you're using a web browser to register the printer.
2. If you're using a mobile device, ensure the HP Smart app is updated to the latest version.

Step 6: Check HP Instant Ink Account (if applicable)

1. Log in to your HP Instant Ink account.
2. Check for any notifications or issues related to the printer's registration.

Refer to this document:  HP Smart app errors during setup and account registration 'We're sorry, something went wrong' error'

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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