Setting up secondhand, Error Code: UA_400_EB000U0410

[dlascala]

I factory reset the printer multiple times in attempts to clear this error message, tried to enroll in Instant Ink - it let me do this, but didn't solve the problem so I cancelled enrollment. The process keeps halting mid-registration and giving error code UA_400_EB000U0410. I have tried restarting printer, router, computer, and using the app on my phone. I've hidden the printer multiple times and closed out of programming after to hopefully clear it. I've already checked for firmware updates and there are none available. I've reset wireless info. Nothing has resolved this error, it keeps appearing.

I'm wondering if something is stuck re: the previous owner's account, but she is deceased and I have no way of accessing said account if it even still exists.

[Garp_senchau]

@dlascala, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I understand the error code UA_400_EB000U0410 on the HP OfficeJet Pro 9015e typically indicates an issue with registering the printer to your HP account. Here are the steps to resolve the issue:

Step 1: Check Your Internet Connection

1. Restart your router to ensure a fresh connection.
2. Make sure your printer is connected to the same Wi-Fi network as your computer or smartphone.
3. Avoid using VPNs or proxy servers, as they can interfere with registration.

Step 2: Update Printer Firmware Update the firmware on an HP printer

1. From the printer's control panel, navigate to Setup → Printer Maintenance → Update the Printer.
2. Install any available updates.

Step 3: Factory Reset the Printer

1. Go to Setup → Printer Maintenance → Restore Defaults.
2. Confirm to reset the printer to its factory settings.

Step 4: Use HP Smart App HP printer setup (HP Smart app)

1. Download and install the HP Smart app on your computer or smartphone.
2. Log in with your HP account or create one.
3. Follow the prompts in the app to add the printer and complete registration.

Step 5: Clear Cache and Retry

1. Clear your browser cache if you're using a web browser to register the printer.
2. If you're using a mobile device, ensure the HP Smart app is updated to the latest version.

Step 6: Check HP Instant Ink Account (if applicable)

1. Log in to your HP Instant Ink account.
2. Check for any notifications or issues related to the printer's registration.

Refer to this document:  HP Smart app errors during setup and account registration 'We're sorry, something went wrong' error'

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[dlascala]

I've already tried all of these options. They did not solve the issue. The HP app says this is an issue with Instant Ink, as the installed cartridges are Instant Ink, but when I had an active Instant Ink subscription the issue was still occurring.

I am unwilling to sign up again for something that I have no guarantee will work, and at this point I am much more likely to throw this printer out and buy another brand.

[Garp_senchau]

Hey @dlascala, 

Thanks for the follow-up. I completely understand your frustration — you've done everything right, and it still isn't working, Instant Ink or not. That's incredibly disappointing, and I'm truly sorry for the experience you've had.

Since the issue remains unresolved, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,

[dlascala · Accepted solution]

I'm not interested in paying a troubleshooting fee to be able to use a printer I already legally own. Thank you for your attempt.