Setup Cartridge error

[joycej1]

I have an HP ENVY 7155 photo printer, and I am getting the error "Use the SETUP Cartridge that came with the printer." I don't have this cartridge. I bought new cartridges in hopes of clearing the error, and I have turned my printer on and off. How can I clear this error? 

[VikramTheGreat]

Hi @joycej1,

Welcome to the HP support community.

I understand you are getting an error to using the setup cartridges, and you no longer have them. We can try to fix the issue to bypass the error. If you have the original HP Ink cartridges with you, do share the printer details in private with the cartridge image to help you better.

Please provide us with the Printer's serial number or product number in a private message for further assistance.
 

Here is the link to find the product serial number: - Click here.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support

[joycej1]

Hello

The information you requested but I don't see where I should click for a private message. I've clicked the top right and left.  Can you send me a link so I share my printer info?

[VikramTheGreat]

Hi @joycej1,

Thank you for sharing the printer details. 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support