Setup error: "New, unused cartridges must be used to start up the printhead.”

[VikramTheGreat]

Hi @VasundharaGaur,

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support

[VasundharaGaur]

Hi @VikramTheGreat,

I do not have the private message icon next to my profile page, only a bell icon for notifications (see snapshot).

When I tried to follow the link you provided, i get the following error: "You do not have sufficient privileges for this resource or its parent to perform this action. Click your browser's Back button to continue."

I then tried the suggestion posted in this HP Support thread about going to profile settings -> Preferences ->Private messenger:

But that button does not even exist on my profile:

The accepted solution in that thread indicated that "new forum members probably have limited options," which may explain the issue. Is there an alternative way to submit my serial number online? I'm really hoping to avoid phone support, as my last attempt in February involved over an hour on the phone and didn't resolve my problem.

I purchased this printer in January and still haven't been able to use it once—I'm getting quite desperate for a solution. Any guidance would be greatly appreciated!

[VikramTheGreat]

Hi @VasundharaGaur,

Thank you for reaching back, the Private message function is enabled on your account, could you please try and let me know

 VikramTheGreat

HP Support

[VasundharaGaur]

Yes, I can see the option now and just sent you a private message. Thanks!

[VikramTheGreat]

Hi @VasundharaGaur, 

Thank you for sharing the details.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon in the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support