Smart Tank 6001 Setup- Filled the black ink, but the k droplet is blinking

[jdr_c]

I am trying to set up my new Smart Tank Printer.

I followed the instructions and filled the ink tanks with the provided bottles.

the screen keeps blinking that “K” is empty when it has a full bottle of ink in it.

At the suggestion of a customer service agent, I reset the printer multiple times and ran the diagnostic doc app, which keeps telling me there’s no ink in the black tank.

I can’t even get to the step of putting in the print heads because it won’t acknowledge the ink in the tank. The cartridge will not move to the center.

What can I try next?

[Jay_G24]

Hi @jdr_c,

Welcome to the HP Support Community

I'd like to help!

I understand the black ink icon is blinking.

Attention and Resume lights on, one or more Ink icons blink

Indicated ink tanks are very low on ink.

Identify the ink tank to refill.

Refill the ink tank.

Attention light, E7, and one or more Ink icons blink

Indicated ink tanks are out of ink.

Identify the ink tank to refill.

Refill the ink tank.

Resume light and one or more ink icons are on

Indicated ink tanks are low on ink.

Identify the ink tank to refill.

Refill the ink tank.

Also, refer to -https://support.hp.com/ie-en/document/ish_4512659-4014525-16

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[jdr_c]

The ink tank IS full. The sensor seems to be broken. I was on the phone with support for 1.5 hours yesterday and they were unable to fix the issue and also unable to give me an answer on getting a replacement printer. I now have a $366 brick.

Mavis was lovely and as helpful as she could be. Hoping someone can get me authorization for a replacement ASAP.

[Jay_G24]

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Hope this helps!

[Dashlea]

Did you get any help? I’m having the exact same issue with my new printer! It’s so frustrating 

[jdr_c]

I have not gotten any help, despite being on the phone for 4+ hours, having chatted with three agents, and having been passed off to multiple agents who pass me off to yet another phone number and email address.

I bought my printer on HP.com, which I will never do again, because I have yet to get the authorization to exchange it for a working item after HOURS invested in trying to troubleshoot or reach any customer service person who can actually help me.

this is without a doubt the worst purchase I’ve ever made and if I hadn’t bought it on my company’s credit card, I would just send it back and take the 15% restocking fee to be rid of it.

[jdr_c · Accepted solution]

They did eventually make this right by doing an exchange for a working printer.