Smart Tank Prints Color, but not MS Apps

[mireal2000]

Smart tank 5000 printer will not print color in MS Word or Excel.  Prints color in all other apps.

[Raj_05]

Hi @mireal2000,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your Smart Tank 5000 printer is not printing color in Microsoft Word or Excel but works fine with other applications, there are a few troubleshooting steps you can take to resolve the issue. Here are some suggestions.

Check Printer Settings in Word/Excel:

• Open Microsoft Word or Excel.
• Go to the "File" menu and select "Print."
• In the print settings, make sure that the printer selected is your Smart Tank 5000.
• Check if the "Print in grayscale" option is unchecked.

Verify Document Settings:

• Open the document you want to print.
• Go to the "File" menu and select "Print."
• Check if the document itself is set to print in black and white or grayscale. Look for an option like "Color" or "Black and White" in the print settings.

Printer Driver Update:

• Ensure that you have the latest printer drivers installed for your Smart Tank 5000. Visit the printer manufacturer's website to download and install the latest drivers.

Print a Test Page:

• Print a test page directly from the printer to verify if the issue is specific to Microsoft Word or Excel.
• Refer to your printer's manual for instructions on printing a test page.

Reinstall Printer Drivers:

• Uninstall the current printer drivers from your computer.
• Download and install the latest drivers from the printer manufacturer's website.

Check Default Printer Settings:

• Ensure that your Smart Tank 5000 is set as the default printer on your computer.
• Go to "Settings" or "Control Panel" on your computer, find the "Devices" or "Printers" section, and set your Smart Tank 5000 as the default printer.

Check Ink Levels:

• Ensure that the color ink cartridges in your Smart Tank 5000 are not empty. If they are low, replace them.

Microsoft Office Repair:

• If the issue persists, you can try repairing your Microsoft Office installation. Go to "Control Panel" > "Programs" > "Programs and Features," select Microsoft Office, and choose "Repair."

By following these steps, you should be able to identify and resolve the issue preventing color printing in Microsoft Word and Excel with your Smart Tank 5000 printer.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support