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‎05-07-2026 11:32 PM - edited ‎05-07-2026 11:33 PM

HP Recommended

I have had this printer for about 1.5 years. Today I tried to print and found that it was acting as if it is a brand new printer that needs to be set up. The display shows a message to download hp smart software and a qr code that points to https://www.hpsmart.com/assets/pdfs/retailer-setup-en.pdf

 

I tried using the HP Smart software on my computer to cycle back through the setup process. HP Smart now sees the printer as "Ready." However the display on the printer still looks as if it is a brand new printer that needs to be set up.

 

Yes, I have power cycled it. But have not tried a factory reset.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-12-2026 05:14 AM

HP Recommended

Hi @foxerson 

1. You may need to touch the Help icon ? on the screen

  • ferRX_0-1778584159562.png

2.  Then select the option for "Connect Later"

  • ferRX_1-1778584229615.png

     

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif

Reference document:

Set up and use your HP ENVY Inspire printer

https://kaas.hpcloud.hp.com/pdf-public/pdf_4774531_en-US-1.pdf


@ferRX / I am a volunteer posting answers on my own time.

View solution in original post

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5 REPLIES 5

‎05-08-2026 01:30 AM

HP Recommended

Hi,

Please open HP Smart and then click Printer Settings.

From the left pane, select Advanced Settings and press OK to confirm.

Within the Tools tab select Align Printer (It may be listed as Align Cartridges or Printer Alignment), then follow the steps on screen to complete the alignment process,

 

Upon the alignment completion, the message on the screen should likely no longer appear.

 

Please let me know how it goes,
Shlomi

 

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
1 person found this reply helpful
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‎05-11-2026 10:09 AM

HP Recommended

Found the printhead alignment in Settings - Tools - Utilities - Print Quality Toolbox - Align Printhead. Ran it twice. Once using the printer touchscreen to proceed with scanning of the alignment page. A second time clicking the button in the HP Smart app to proceed with scanning of the alignment page. In both cases the printer screen reverts back to "Download HP Software..." with QR code displayed.

1 person found this reply helpful
Was this reply helpful? Yes No

‎05-12-2026 05:14 AM

HP Recommended

Hi @foxerson 

1. You may need to touch the Help icon ? on the screen

  • ferRX_0-1778584159562.png

2.  Then select the option for "Connect Later"

  • ferRX_1-1778584229615.png

     

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif

Reference document:

Set up and use your HP ENVY Inspire printer

https://kaas.hpcloud.hp.com/pdf-public/pdf_4774531_en-US-1.pdf


@ferRX / I am a volunteer posting answers on my own time.
Was this reply helpful? Yes No

‎05-23-2026 09:36 AM

HP Recommended

Just went to try this suggestion and found that the problem resolved itself. The QR code screen disappeared and printer is back to normal. 

Was this reply helpful? Yes No

‎05-26-2026 06:03 AM

HP Recommended

Great 😊, happy to know that printer worked and now is solved !

Best regards !

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
Was this reply helpful? Yes No
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