Software Driver Issue

[1Deer_Beer]

I have an HP Officejet 6500 709a that was perfectly functional on an HP Envy 20 using windows 10. I'm trying to set it up for an HP Spectre x360 and downloaded the Hp Solution Center with all firewalls and virus protection off. When I open the Solution Center, I get a message saying "cannot run because your device installatin is not complete. (advise about plug in USB cable and rerun program), and finally if does not complete installation, access help files in Start Menu". I've followed all procedures unsuccessfully. Seeking a solution to getting All in One operational.

[sandytechy20]

@1Deer_Beer

Welcome to HP support community.

Perform root level uninstalltion to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and run printer full feature driver

Click here to download the driver.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.