Software all in one AIO_CDB_NonNet_Full_Win_WW_140_408-4

[wjke]

Hallo,

I have the following problem.

During updating the all in one driver  (AIO_CDB_NonNet_Full_Win_WW_130_141) to the latest driver ( AIO_CDB_NonNet_Full_Win_WW_140_408-4 ) the installation fails at the step of configuration of my printer (waiting for a long time)  it tells me there is windows 8 problem and the installation will roll back and uninstall the driver.

My computer run,s at windows 10 and is 32/64 bits version updated from windows 7 to windows 10.

My printer is a HP deskjet F380. 

info it is not possible to install the older driver again because it telss me it is already installed very strange.

Hope you help because it worked fine with the 130_141 driver version.

rgds W.j.Kelder.

[Dragon-Fur]

@wjke

The Full Feature Software rated for Windows 8.x - Windows 10 is not an "upgrade" in the sense that the driver for the newer Operating System is a different driver; "older" and "newer" printer software is not compatible with each other.  The 130_141 software is not compatible with Windows 10.

Try / Consider

Printer Software – Uninstall Existing Software (Optional)

Control Panel > icon view > Programs and Features >

Scroll down, click, and Uninstall the software

After the software is removed, Restart the computer and log in

If printer software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.

Microsoft:  Fix problems that block programs from being installed or removed

Printer Software - Installation

NOTE:  If using USB, disconnect the USB cable between the printer and the computer before starting the installation.  Connect the cable when instructed to do so (toward the end of the installation procedure).

Download, save, and install the Full Feature Software for your Operating System version

After the software is installed, Restart the computer and log in

Alternative Driver / Software

If the software in your Support pages will not install / work properly,

Consider:

Remove (Uninstall) any existing printer software,

Download, save, and install:

Full Feature Software V14.0.304.5 W8-W10

Video help

NOTE:  Videos may be found in one or more locations (depending on printer / software / version)

Open the printer Software and Drivers page >

Scroll down and select Related Videos > Click View All >

Find and view the relevant video

AND / OR

Open the printer support Homepage >

Scroll down and select Video Tutorials > Click View All >

Find and view the relevant video

Commentary

The "Full Feature Software" packages for this printer are at least four years old.  It is possible, in spite of the original "Windows 10" rating on the software, that it will not work as expected in the latest (newest) versions of Windows 10.

If you cannot get the Full Feature Software to work, consider using the Windows drivers to regain basic print function:

• NOTE: The “Full Feature Software” solution for older printers may not work in Windows 10 Fall Creators – Please use Windows Update to install your printer: HP Printers - Installing and Using the Windows Built-in Print Driver

Left column: HP

Right column:  HP Deskjet F300

References

Dragon Document – Collection of Help, suggestions, video links, and examples:

Install Full Feature Software - Printer

Topic: Add a Printer – The Printer I want isn't listed

Printer Homepage – “Things that are your printer”

Drivers / Software, Videos, Advisories, How-to, Troubleshooting, Manuals, Product Information, more

HP Deskjet F380 All-in-One Printer

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

[wjke]

Hallo,

Thanks for the fast reply,

I think that i am keep using the windows 10 printer settings after study your information.

Because i  tryed to instal the (AIO_CDB_NonNet_Full_Win_WW_140_408-4) and it keeps failing with the warning that the windows 8 sotfware is failed to instal.

I used the cleaning tool and i removed traces of the HP driver.

Perhaps i will try it later on again also with the alternate driver and give you the feedback, but thanks very much for the help.

   rgds WJ.Kelder.

[Dragon-Fur]

@wjke

If the current situation is a result of (started right after) a Windows Update, then the following clean-up procedure might help fix the underlying issue and allow your printer software to install.

                                +++++++++++++++++++++++++++++++++++++++++

If you have already tried to reinstall the printer software and the program just won't install

OR

If it appears the software does install and then does not work as expected,

Try / Consider the procedure to clear the print setup and then reinstall the software.

                                +++++++++++++++++++++++++++++++++++++++++

Corrupt OS components can prevent installation of Full Feature Software.

Essentially the same fix as for the “not compatible with a policy” error, this repair method can help in those cases where Windows Updates might have corrupted driver components in the Operating System.

The following are examples of the same procedure; the only difference is the presentation.  Take your pick.

Use a shortened (unillustrated) version of the procedure as follows:

• greenturtle:  HP Officejet 8710 drivers not available

OR

• ShlomiL: Printer Problem

and / or

Illustrated Dragon procedure is based on Solutions contributed by ShlomiL and greenturtle

Dragon Document

Install Full Feature Software - Printer

Subject:  Cannot Install Software

                                +++++++++++++++++++++++++++++++++++++++++

Reference

HP Deskjet F300 All-in-One Printer series Full Feature Software and Drivers

[wjke]

Hallo,

The problem did,t occur after a windows 10 update bur after i was trying to install a newer driver.

The installation go as far as the configuration of the printer starts at the end of all installation points then it tells me to that there is fatal error for windows 8 installation and a so called help function (windows 😎 will be installed at my desktop and the installation rolls back and starts uninstalls parts of the first installions points .

rgds Wjke 

[Dragon-Fur]

@wjke

• If you have not done so, remove the printer program(s) with a tool to clear out the software.

If printer software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.

Microsoft:  Fix problems that block programs from being installed or removed

Restart the computer and log in.

Disconnect the USB cable before (re)installing the printer software.

Commentary 

Basic Print Function - "Add a Printer"

Frankly, I am surprised you cannot even use the "Add a Printer" procedure -- this process installs Windows Print Drivers to add basic print function.  If this, too, is failing, there is something else going on -- "something" for which I do not have an answer.

The "After Windows Update" fix can be used in spite of the reason for the installation failure.  I would not attempt it withour first creating a Restore Point.

If I have anything else to offer, I will post back.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

[wjke]

Hallo,

Please do not confuse your self the driver i try to install it is the HP driver  as mention above.

Windows installed the basic printer funtion normally and this works oke.

So the HP driver installs normal but at the end of the installation during  the configuration part of the printer with usb cable installed a recieve after a long time waiting the fault message about windows 8 installation error.

rgds W.J.Kelder

[Dragon-Fur]

@wjke

I don't think I am confused -- it is certainly possible.  Smiling.

If Windows has installed the basic drivers and you do not feel it necessary to complete the Add-a-Printer task, then you are done with that.

If you decide to do so, try the procedure to clear possible corruption and reinstall the software.

If you decide to do so, try clearing out the exisiting software and installing the 408.5 version.

I am out of ideas for the moment.

Should I have anything substantive (actually useful) to add, I will post back.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

[wjke]

Hallo,

Sorry but i am only trying to explane that i add the printer to the windows 10 basic driver and this works oke.

And i  try to explane that when i install the HP software/driver (AIO_CDB_NonNet_Full_Win_WW_140_408-4) that there is a problem with this installation like i explained in the replys. 

rgds WJ.Kelder

[Dragon-Fur]

@wjke

Right.

We are done, here.  Smiling.

If all you ever need is the basic print actions, then you need not ever try the other options.

Thank you for participating in the HP Community Forum.