Software for LaserJet 1536dnf MFP won't install

[Woody1294]

After changing to a different computer, I realized that I didn't have the scanning software installed so I couldn't scan. I downloaded the current version of the software and tried to install it. It took forever, then it hung when it was 99% finished and it finally aborted with an error message that the process took too long so it was stopped. I tried again, with the same result. I found an older version of the software -- the version that was on my other computer and which functioned perfectly for several years -- and tried that. The result was the same -- very long install, it hung at 99% complete, then it aborted.

Following suggestions from this site, I disabled the Windows firewall and tried again. The result was the same. Then I tried running the installation as administrator. The result was still the same. Finally, I tried running the installation in compatibility mode. I told it to run as Windows 7, and that was the answer. The installation only took a few seconds, and the scanner is now available and functioning.

I hope this may help someone else who has the same problem. I don't know why H-P hasn't updated the installation software to run under Windows 10, but at least there is a work-around.

[Echo_Lake]

@Woody1294

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. 

Download and run HP Print and Scan Doctor: Follow the steps from the link: Click here

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP laserjet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Woody1294]

Did you even read my post?

** I ** solved the problem, idiot. All the suggestions from H-P failed. ** I ** figured out -- all on my own -- that the solution is to run the installer in compatibility mode under Windows.

If you really want to help, tell H-P to update the driver installation software so that it runs under Windows 10.