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‎08-08-2025 01:42 PM

HP Recommended

The starter cartridge (K) on my OfficeJet 8015e won’t seat so I went and bought a new one, which seats fine, but it won’t let me progress past the install without that cartridge that won’t seat properly. Any help would be appreciated to get past that.

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1 REPLY 1

‎08-11-2025 09:08 AM

HP Recommended

Hi @J_L1984 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

HP Officejet printers require the use of setup cartridges during initial setup to calibrate the printer correctly. 

 

If you are using regular cartridges, you'll need to follow a few steps to override the setup cartridge requirement.

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

 

 

I am an HP Employee.
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