Stuck on the "HP Product Improvement Study" screen when completing the HP Easy Start

[EKirk24]

I'm trying to complete the HP Easy Start on my new computer, Mac OS 15 Sequoia

What number am I supposed to enter on the screen that says, "HP Product Improvement Study is a research program that allows HP to improve products to better meet customer needs." I can't move on without entering a number in the box highlighted in red. 

[Raj_05]

Hi @EKirk24,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The "HP Product Improvement Study" screen in HP Easy Start typically asks for optional feedback to enhance HP products. The number requested may refer to.

1. A numerical rating: You might be asked to provide a number (like 1 to 10) indicating your willingness to participate or your satisfaction level.
2. A participant code: This could be needed if you're participating in a specific HP study.

If you're unsure:

1. Try entering a neutral number like "5" to proceed. This is often accepted when the input is optional.
2. Leave it blank or skip it: Some versions of HP Easy Start let you bypass optional fields by clicking "Next" or "Skip."

If these steps don’t work:

• Close and restart HP Easy Start to see if the issue resolves itself.
• Reinstall HP Easy Start in case of a glitch with the software.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support