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Locked

‎05-23-2022 12:10 PM

HP Recommended
Product: HP ENVY 110 e-All-in-One Printer - D411a
Operating System: Microsoft Windows 10 (64-bit)
The HP Envy 110e software cannot locate my printer. I have searched multiple times. I have downloaded and removed and downloaded software twice. I have connected to my wi-fi twice using press button wps and printer display and software recognize my IP address and wifi network . Both setup software and troubleshooting print doctor do not recognize my IP address....Can you assist?
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-26-2022 09:33 AM

HP Recommended

@timtop65

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Let's restore the network settings on the Printer:

 

Go to Setup Menu>Wireless>Restore Network Defaults>Yes.

 

Once done, connect the Printer to the Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day! 

 

 


I am an HP Employee

View solution in original post

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1 REPLY 1

‎05-26-2022 09:33 AM

HP Recommended

@timtop65

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Let's restore the network settings on the Printer:

 

Go to Setup Menu>Wireless>Restore Network Defaults>Yes.

 

Once done, connect the Printer to the Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day! 

 

 


I am an HP Employee

Was this reply helpful? Yes No
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