The latest version of HP Print and Scan Doctor keeps tellingme to restart my computer

[Mazzy2]

My HP Officejet Pro 6968 was offline.  I tried to use HP Print and Scan Doctor after it prompted me to install the latest updated version.  After installation it prompted me to restart the computer.  It never did any more than this.  It would just keep telling me to restart my computer.  I can't get the Print and Scan Doctor to work.  I have a Samsung laptop with a wireless connection and Windows 10.  I've tried the Virtual Agent but it's not clear what I need to do to solve the problem. I don't want to remove or reinstall a program unless I need to. Thank you for any assistance.

[Dragon-Fur]

@Mazzy2 

Try / Consider

Download and Run this version of the Doctor:

Offline Doctor V5.0.6

  HPPSdr_5.0.6.exe

• Download and Save the doctor to your computer
• Open File Explorer > Navigate to the folder in which you saved the file (likely Downloads)
• Execute the doctor – Answer any prompts /  let the process complete
• Restart the computer, log in, and wait for the final steps in the Doctor to finish.
• Check for any difference.

NOTES – Contributed by ShlomiL

Paraphrased

Connection Issues

• Print and Scan Doctor Version 5.0.6 creates a secondary queue for printing with TCP/IP port.

Loss of Color Printing

• If the color printing is not yet offered, try printing using the newly added print queue. 
• Verify results, then set the newly added printer as the default.

Details: Windows10 - No Color option available when printing to a network connected printer

Check

If necessary, Adjust the “Default” printing device (Default Printer)

Open Control Panel > icon view > Devices and Printers

Right-Click on the printer NOT marked as “Scan Only / DO NOT DELETE”

Set printer as Default

Example – Printers listed in Devices and Printers

Set “Default” Printer = HP OfficeJet Pro 9020 series PCL-3

NOT Default = Scan Only -HP OfficeJet Pro 9020 series PCL-3 (Network)-DO NOT DELETE

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What if?

If you need to uninstall / remove the printer software and then (re)install the software, you will need to download and save a copy of the Full Feature Software.

Find the "full web pack" / Full Feature Software here:

HP OfficeJet Pro 6960 All-in-One Print and Scan Driver and Accessories

How-to

@greenturtle has provided the link to one of his How-to videos to help you with the procedure.

How to Uninstall Download & Reinstall a Printer software

There are a bunch of ads in front the of actual "how to" sequence - a cost of doing business with YouTube - you can tolerate the ads or click "Skip Ad".  The informational bits start when you see "Technology Tips" on the video screen.

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 6968 All-in-One Printer