The printer could not connect to Web services

[Irfan_06]

Hi @peanut32,

Please perform the above shared steps at your convenience.

I will be archiving this case for now. However, you can respond to the same thread to continue the conversation. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care and have a great day ahead!

Irwin6

HP Support

[peanut32]

I tried out your steps of uninstalling and reinstalling the HP app, I uninstalled using the HP uninstaller. During the install phase I tried to print the test page, on my printer there's an error saying "Cartridge cannot be used until printer is enrolled in HP Instant ink". 

On the HP smart app I get this screen, both my printer and laptop are connected to the same wifi. I tried refreshing the screen and check status a few many

 

[peanut32]

On my HP smart app it says my printer needs to be enrolled in HP INK, but I'm already enrolled. My printer is connect to the same wifi as my computer and it has an IP

 

[Irfan_06]

Hi @peanut32,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[peanut32]

Just an update on what happened with the call, we tried resettinng the printer, web services, router and the similar steps we took on this thread, updated the router firmware and separated the 2.4 from the 5ghz internet. Couldn't allow port forwarding as that would harm the security of the router. Still same HP ink error so ended up cancelling the HP ink subscription and going to buy ink from the shops. Took too long but yea it's over now, Thanks for your help @Irwin6