The printer driver is not automatically installed

[eliazek]

The printer driver is not automatically installed. In Windows 10, only the HP LJ M125126 Scan device appears in Device Manager. In the procedure for installing the driver from the official package LJPro_MFP_M125-126_full_solution_15311, an error occurs in the installer at the stage of connecting to the device. At the same time, when trying to scan from a third-party program, such as IrfanView, no problems arise. HP Print and Scan Doctor generally freezes at the stage of connecting to the device.

[Mans]

@eliazek 

Hello,

Please uninstall all software related to your printer (except HP Smart) as follows:

1. Unplug the USB cable at the back of the printer and the computer.
2. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
3. Type appwiz.cpl, then OK. The Programs and Features window opens.
4. Click the right mouse button on HP LaserJet Pro MFP M125 series Basic Software, then Uninstall and Yes.

   Note: If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed from the Microsoft website, and then try uninstalling again.

5. Repeat step 4 with the following software (The list of software for your printer may be different):
• Study for the improvement of the HP LaserJet Pro MFP M125-M126 serie product.
• HP Dropbox Plugin
• HP EmailSMTP Plugin
• HP LaserJet Pro MFP M125-M126 series Help
• HP FTP Plugin
• HP Google Drive Plugin
• HP OneDrive Plugin
• HP SharePoint Plugin
6. Follow the instructions on the screen to complete the uninstall of the printer.
7. Restart the computer.

8. Launch the registry editor:

   1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
   2. Type regedit, then OK. The registry editor opens.
   3. Develop HKEY_LOCAL_MACHINE, then SOFTWARE, click with the right mouse button on Hewlett-Packard and Delete. (If the PC is HP-branded, develop Hewlett-Packard and remove Digital Imaging)
9. Delete the HP LaserJet Pro MFP M125-M126 series folder in the way:
   
   • C:\Program Files\HP
   • C:\Program Files (x86)\HP

10. Rename folder 3 in 3_old in the path below (a restart may be required):

    • C:\Windows\System32\spool\drivers\x64.
    • C:\Windows\System32\spool\drivers\W32X86.

    NOTE: If the file refuses this action do as follows:

    1. On the keyboard, tap the Windows and X keys simultaneously.
    2. Click Command Prompt (admin) or Windows Powershell (admin), and click Yes.
    3. Type net stop spooler, then press Enter key.
    4. Rename the file.
    5. Type net start spooler, then press Enter key.
11. Reinstall the printer with the HP LaserJet Pro MFP M125-M126 series Full Feature Software and Drivers.
12. Make sure to connect the USB cable to a USB port on the computer only when the installer prompts you to do so.
    Connect the USB cable only when you see as in the following picture.
    
13. Try to print and scan.

Don't hesitate to contact us in case of need.

Best regards,

[eliazek]

I did everything according to your instructions. After launching LJPro_MFP_M125-126_full_solution_15311, the printer connection procedure does not occur. A message is displayed that the device is detected and the connection is up to 1...99%, after which a connection error occurs. Without closing the installer, I go through the control panel --- devices and printers ---- add a printer, I select the HP LaserNet Pro M125-M126 PCLmS driver. It is installing and the connection procedure in the program LJPro_MFP_M125-126_full_solution_15311 takes place. But at the stage of setting up the device, it still gives a connection error. The driver located in LJPro_MFP_M125-126_full_solution_15311 does not work in windows 10.

[ShlomiL]

Hi @eliazek ,

Please clock the tight arrow and locate the Service Menu, the press OK.

Navigate the menu and look for HP Smart Install, can you find such and option in this menu?

If so, please disable this option and confirm the change, then restart the printer and try reinstalling the HP Software again.

Please let me know if that may help,

Shlomi