The printer has set up fine but will not print pages correctly.

[Cris361]

The printer appears to have been set up OK. It will not print pages correctly. I usually get one line of: <?xml version="1.0" encoding="utf-8" ?><cmd xmins:ivec="http://canon.com/ns/ and a few pages of randon print around the edges of the subsequent sheets. Any advice?

[Betty0610]

@Cris361

Welcome to the HP Support Community.

To help you further with this, let us know the Printer name.

Thanks 🙂

[Cris361]

The printer is a HP Photosmart C4580 all-in-one printer. Any help would be much appreciated. At the moment it is just a photocopier!

[asmita6658 · Accepted solution]

Hi @Cris361

Please try these steps -

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

Try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware

You may also try these steps.

Let me know how that goes. 

[Cris361]

Asmita6658 - thank you so much for taking the time to send me that information. I will try it over the weekend and get back to you..............

[asmita6658]

Happy to help @Cris361

Have a great day!

[Cris361]

Asmita5558 - Thank you so much for your help. I apologise for not getting round to checking it out earlier due to being away but I followed what you said and it worked perfectly. Much appreciated!

[asmita6658]

@Cris361

That's great! Happy to hear that.

If you need further assistance feel free to reach out to us.

Have a great day ahead!