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Locked

‎12-24-2020 05:49 PM

HP Recommended
Product: Officejet pro 6978

I can’t open the top of printer to access and change the cartridges. It seems stuck on the left side. 

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2 people had the same question
2 REPLIES 2

‎12-25-2020 04:29 AM

HP Recommended

Make sure that you need to lift the top cover and document feeder together if you lift document feeder first the top cover is locked.




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‎12-27-2020 09:28 AM

HP Recommended

I am trying to lift them together, but it won't open.  I took it to office max and they couldn't open it either.  It is out of warranty, so HP won't help me with it either.

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