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‎08-29-2024 06:00 PM

HP Recommended

My printer does not print although it says connected to internet. From my devices it says driver not available. I have tried to power off but button does not work and touch screen doesn’t work after you touch it once. I unplug and it powers on fine. 

Category:
1 REPLY 1

‎09-02-2024 07:25 AM

HP Recommended

Hi @April117,

 

Welcome to the HP support community.

 

Please help us with your HP unit serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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