Trying to remove printer from HP Smart

[wryhjet]

Hi, I have disposed of an Envy Deskjet 5540 that was attached to my HP Smart account. I did not remove it from the account before disposing of it. It still shows up in my account and there is no option to remove it now, just a link to "printer option" which seems to make me want to reconnect to the printer. I can't. How do I remove it from my account.

[Dragon-Fur · Accepted solution]

@wryhjet 

Welcome to the HP Community Forum.

Normally, you can "Hide" (remove) an unwanted printer from the HP Smart App in Settings.

True - although this might initially work, the device might prove to be "sticky".

Try here:

HP Account - Login / Dashboard

HP_Account_Dashboard_5

If that doesn't remove the device from the App,

Try / Consider

Uninstall the HP Smart app from your device

Restart the devicce

"Get" a new copy of the app from the appropriate Store for your device

Open HP Smart > Add the printer(s) that you do want

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

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Enter the device type and model name of your HP device

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[Rocoprint]

I still have the same issue and the printer i see on my Smart account has been disconnected (Broken) for over a year and still shows up there- 

When I go on teh Dashboard this printer doesn't show up 

How can I permanently remove that printer from the HP Smart options?

Thanks