Trying to uninstall driver on HP Envy 6000e printer & keep getting error message (see below)

[mjf5000]

Printer has been offline for some time and my last resort was to uninstall the driver & reinstall.  However, when I get to the "Drivers" tab in "Printer Server Properties" and choose my printer to remove the driver & driver package I keep getting the same error message:

Failed to remove driver HP ENVY 6000 series PCL-3. The specified printer driver is currently in use.
Failed to remove package hpygid31_v4.inf. Driver package is in use.

Anyone know what to do next?

[mjf5000]

UPDATE:  After shutting everything down overnight, I was able to uninstall the driver.  However, now I can't reinstall the driver package following the prompts in the HP Easy Smart guide.  There must be something else wrong with my printer as the control panel will no longer stay lite up once the printer is fully booted up.  Also even though my wifi connection at home is working properly, my network will not recognize the printer.  My warranty ended in July 2022 ....and I think it may just be time to get a new printer from a different manufacturer.

[Anand_Andy]

Hi @mjf5000,

Welcome to the HP Support Community

I understand you are facing an issue with your HP ENVY 6055e All-in-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Otherwise you can use the HP Smart App:  https://support.hp.com/in-en/document/c04675142

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!