USB CONNECTION DOESN'T WORK

[Djamel-Eddine]

Hello
i have a printer HP COLOR LASERJET PRO MFP M182n and Windows 7 32bits.
I cannot install it through a USB connection. I installed the drivers from the hp site but the printer does not appear in peripherals and printers.
The printer works well by ethernet cable. the problem I want to use it without connecting it to the modem or router

thank you

[Andr-1611]

Hello @Djamel-Eddine ,
Welcome to the HP Support Community!

The HP software must be completely uninstalled and removed of the system, read  .

First download only this complete package: "HP Color LaserJet Pro MFP M182n Printer Full Software Solution ",

1) File name: LJM182-M185_UW_3_1_Full_WebPack_44.6.2710.exe (243.5 MB)

Then proceed as follows:

Check the system for

• TuneUp`s
• Optimization Tools
• Cleanup Tools

disable them, better uninstall them. Next...

1. Disconnect printer from computer- Disable WLAN, WiFi and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
2. right-click Start, search for "control panel" and open "Programs and Features"
   uninstall all HP printer software > via "Programs and Features"
3. right-click Start, search for "control panel" and open "Devices and Printers"
   In the "Devices and Printers" window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
4. Restart the PC
5. Close all programs
6. Change File-Explorer-Settings:View > Options > "Change folder and search options" > Tab "View"
   • enable > Show hidden files, folders and drives
   • uncheck > Hide protected operating system files (Recommended)
   OK
7. search for "HP [printer name]" and delete all this folders
8. Empty the TEMP folders
   A) C:\Users\[Your user account]\AppData\Local\Temp\
   B) C:\Windows\Temp\
system files cannot be deleted!
9. Reconnect the printer to the power supply and switch it on (if this does not happen automatically)
10. Please note: WLAN has to be deactivated!
11. Restart the PC
12. Close all programs
13. Open up the run command with the "Windows Key + R" key combo > in folder Downloads click on the EXE 1), see above.
14. The installation was completed successfully, now you must ...
15. Restart the PC again
16. Now the installation is complete.

Via USB, means wait until the installation asks to connect the printer.

Document error messages accurately, even better is to take a screenshot of it and upload here.

Important information:

Change back the File Explorer settings -
• enable > Don`t show hidden files, folders or drives
• click button > Hide protected operating system files (Recommended)
OK

Finally, this software must be installed: Readiris Pro 16 for HP , OCR - Software.

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[Djamel-Eddine]

Hello

Thank you for your answer

I followed the steps one by one but it doesn't work

The installation is Ok

When it asks me to connect the usb i've done it. The printer was detected 

But at the end it doesn't appear in Devices and printers, only the scanner appear

 

 

[Andr-1611]

Hello,

I need from Control Panel > "Programs and functions" one or more screenshots of it.

Regards
Andr-1611