USB driver install issue

[raydac]

I am frustrated by the continuous nag to install a HP USB driver (Hewlett-Packard - USB - 6/1/2018 12:00:00 AM - 46.2.2631.18152) it downloads but does not install.

This happens on both my Notebook and PC with wondows 10 and 11.

FIX please

[sandytechy20]

@raydac

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

[raydac]

02-19-2023

I still need assistance the problem is persistent, my USB drivers are up to date.

Windows update tries to install an old driver each time but keeps failing, information below from windows update.

However the information below is from the printer properties:

Device USBPRINT\HPHP_LaserJet_MFP_M28-M31\8&2016e2d6&0&USB001 requires further installation.

Windows update information below:

Hewlett-Packard - USB - 6/1/2018 12:00:00 AM - 46.2.2631.18152
Install error - 0x80070103

[Bernard42]

     Hello raydac,

Replace the full name of the error below, with the name of yours so that it no longer appears.

A good deal of folks have had that issue.

You don't need the update.

This is what I did to prevent the update from appearing in Windows update.

Download, unzip and run the Microsoft Hide Windows Update utility that I zipped up and attached below.

A window will open and search for pending updates.

Check the box to hide the HP - USB - 12/10/2018 12:00:00 AM - 49.0.4411.18331 update.

The utility will run again and report the problem is 'Fixed.'

Restart the PC and try to install the update again.

It should disappear and never return unless you run the utility again to unhide the update.

It may take a couple of restarts but that will take care of the issue.

                                    Excellent Day.

            * Click on YES button  to say thanks, 

            * Click on the button Accepted Solution if the question is answered.

                 Best regards,

[raydac]

Still the same result, updated firmware still no resolution.

Must be a win 11 bug. Extremely annoying

[sandytechy20]

@raydac 

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.