USB error: DJ f4580 + lenovo T460s + Win7(64)pro

[Tone2]

I am asking for support on how to continue. My f4580 was functioning perfectly with my old computer, trouble started when I changed the old one to Lenovo T460s and tried to install the software. 

Operating system: Win7(64)

Downloading the SW - no problem, straight and friendly guidance.

Then I was trying to use several options to install the drivers, yet all the options I have with the online HP installation software  end up when checking for minimum requirements - I get two errors:

  USB support does not exist on this computer 

  USB hardware does not exist on this computer

Three USB 3.0 ports are available on my laptop. Frome some other answers I suspect the catch may be in absence of USB 2.0.  Is this the case? What may be the workaround?

I would appreciate any help - quite some hours I already spent on the issue, reading forums, trying options - now I think this is my last chance to resolve the issue somehow.

[Resolv_S · Accepted solution]

Hey@Tone2,

Thanks for reaching out to HP Support Forums. One stop for all solutions about your HP product.

To have the best experience on HP forum, visit our HP Forums Guide to know more.

I was going through your post and would like to help you.

You need assistance in installing the printer with the PC. Is that, Correct?

Since you don’t have the USB2/0 ports, the printer is not compatible with the USB 3.0.

So, the workaround which you are looking for is installing it over the network (Wired or Wireless).

Use the link below to follow the setup of the printer over the network as per your preferences.

http://hp.care/2iAboBA

Hope the above steps will help you finds the solution. Please share more to serve you.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

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Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[Tone2]

Thanks for the quick answer. Wireless connection had been another option I was trying to excercise - but SW installation brougt me to the same USB error - that was where I was stuck.

Nevertheless I did research the HPsupport forum a bit more and found a solution to my case here:

Printer-Software-and-Drivers/Can-t-install-drivers-USB-message-error

After the instructed modification in Temp folder everything was on autopilot.

Thanks again for this answer ... and for the answer in the above referred post.

[Resolv_S]

Hi@Tone2,

Thanks for the response.

Glad to hear that the solution provided has worked.

You can reach HP Support Forums for any HP product related query in the future as well.

Happy posting. Great day ahead.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[IrfanIvon]

Lenovo issue is related to the computer issue and sometimes the error may show you 
Due to the usb cable as well lenovo issue, you can  used the microsoft driver to fix it.