USB printer and the error message: The disc is unreadable

[atatat]

Hi to all people,

I'm trying to re- install a USB printer HP LaserJet  MP 1132 MFP MP  on iMac, but

when I insert the USB cable is displayed this message:

"The inserted disc is not readable by this computer. Ignore- Eject", I can continue

only after clicking on "Ignore."

 The printer is supported:   hxxxs://support.apple.com/it-it/HT201465

installed is  OS X 10.11 El Capitan, today I updated printer drivers

"Update 5" of 'from August to November 2016"  (not exactly remember the month);

I tried to add the printer manually, change ports and USB cable

but without result  (though the printer works on another PC with a different S / O).

What can I do ?

Thanks in advance for any advice

Adry

[Sizzlingsum_13]

Hello@atatat

Thanks for taking an interest in the HP Support Forums!

I see that software driver disc is not readable and you have the installation issues.

I would like to help you out with this issue today.

Here I would recommend you to download and install the software from the HP Support Website: http://hp.care/2hghO9X

Let me know if this resolves the issue, cheers:)

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

[atatat]

Hello dear "Sizzlingsum_13"

i have tried the auto-installation with Apple before post, but nothing (is a link suggest).

iMac dont have a drive-cd and the error message from the  O/S seem a auto-start cd... i am not skilled on Apple O/S but is strange (?)

Sincerely

[Sizzlingsum_13 · Accepted solution]

@atatat

Don't worry as I'll be glad to help,

Try these simple steps below:

* Click the Apple menu icon, and then click “System Preferences”.

* Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.

* Right-click the blank space in the Printers list, and then click “Reset printing system”.

* Click “Reset” in the confirmation window.

* Enter an administrator username and password, and then click “OK”.

* Wait until the printing system is reset and no devices show in the Printers list

* Click the “Add button” (+).

* Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.

* Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)

Please let me know if this resolves the issue, or if you require further assistance.

[atatat]

@Sizzlingsum_13

i am on iMac the next weeks and try,

in meantime i send you my

best regards and

Happy Christmans

[Sizzlingsum_13]

@atatat

Great, Once you try these suggestions, please report back.

Merry Christmas and happy holidays ahead:)

[atatat]

Ok, as  these step indicated , now the iOS  see a LaserJet M 1132 printer.

But HP manager dont see any scanner....i have deleted any software and device HP

(in past time user have a sw for old  Deskjet 6xx.. and Laserjet 1020).

Reset again "Printing System", now see a Laserjet M1132.

Now find a new driver...in window choice cant see M1132 any advice

for download a driver ?

[Resolv_S]

Hi@atatat,

Thanks for the response.

Since you have reset the printing system, now try to find the driver for the printer through the Apple Software Updater.

To know more about the update, use the link below.

http://support.hp.com/us-en/document/c04510394

Hope this helps you fix the issue. Let me know for more.

Advance New Year wishes to you.

Happy Holidays.

Hope the information shared will help you. Please share for more.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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