Unable to Set Printer Preferences

[carbos]

Envy 4520 printer; Windows 10 (64 bit).

Printer is a few months old and running fine.  I saw there was an updated driver and software package for this model and decided to update to this latest version, (40.11).  The problem I'm having is now I am unable to access the Set Preferences tab when I open the software on my laptop.  I always run my printer in draft mode to save ink.  But with this latest update I'm not able to do so.  I have uninstalled the new driver and reinstalled it, but still I'm unable to set preferences.  When I try and click on that tab nothing happens.  All other tabs in this new software package work.  Any suggestions?  Can I go back to the previous driver which worked fine?

[sandytechy20]

@carbos

Welcome to the HP Forums. I would be happy to help you with your HP  Envy 4520 Printer. I understand that you are unable to print in draft mode and you have already done some preliminary troubleshooting. 

Don't worry though as I have a few steps to determine the issue and find a solution as well.

1. In the software application you are trying to print from, click File, and then click Print.

   The Print window opens.

2. Open the Properties dialog box.

   Depending on the software application, the button might be Properties, Options, Printer Setup, Printer, or Preferences.

3. Depending on your print job, you might consider modifying the following settings:

   • Paper Type: If you are printing on photo paper, select the type of photo paper you are attempting to print on.

   • Print Quality: If you are dissatisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the print quality. These options typically include Best, Normal, and Draft modes.

4. After selecting the print settings, click OK to apply the settings, and then click Print.

Let me know how it goes.

Cheers.

[carbos]

Followed your instructions using MS Word.  I received the following error message:

Function address 0xa1759e08 caused a fault protection. (exception code 0xe06d7363)
The application property sheet page(s) may not function properly.

Color me stumped.    Any ideas what that means?  Thank you.

[sandytechy20]

@carbos

Thanks for the reply

I appreciate your time and effort.

This issue may require one to one interaction with the HP Phone Support.

I suggest that you contact HP Phone Support for further assistance at the link: www.hp.com/contacthp

You have a good day ahead.

Cheers.

[BobSD]

I am running a dual boot Windows 10 - one 32 Bit and one 64 Bit.  The HP 4520 ENVY prints in color in the 32 Bit system, but not in the 64 Bit system.  When I attempt to set preferences to color in the 64 Bit system I receive the same error (protection fault exception code Oxe06D7363) as mentioned in the previous post.

[sandytechy20]

@BobSD

Welcome to HP support community.

Did you uninstall the driver from root level?

If not, follow the below steps:

Perform root level uninstallation to remove all the printer related software's.

Press the Windows key + R on the keyboard to bring up the run menu.

Type %temp% in the run field, and click OK.

Look for, and open the folder starting with 7z (Example: 7zS2356)

Open folder Util

Open folder CCC

Run the uninstall_ L4.bat

When the uninstall has completed restart the computer

Press the Windows key + R on the keyboard to bring up the run menu.

Type %programfiles% in the run field and click OK.

Delete any HP/Hewlett Packard folders.

Download and install printer full feature driver

Click here to download.

Once you install the printer, change the bellow settings to print in color.

1. Open Devices and Printers by clicking the Start button , and then, on the Start menu, clicking Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing preferences.
3. Make your choices, and then click OK.
4. Under option Print color select color , then the OK button.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.