Unable to install driver

[dmrover]

The installation completely freezes at this point:

(Windows 7 build 7601 SP1, driver from here: https://support.hp.com/ru-ru/drivers/selfservice/hp-laserjet-p1100-printer-series/4110394/model/4110...)

 

[Andr-1611]

Hello @dmrover,
Welcome to the HP Support Community!

The HP software must be completely uninstalled and removed of the system.

First download only this complete package: "Полнофункциональное ПО и драйвер для серии HP LaserJet Pro P1100, P1560, P1600 " to the download folder. More Infos here.

Then proceed as follows:

Check the system for

• TuneUp`s
• Optimization Tools
• Cleanup Tools

disable them, better uninstall them. Next...

1. Disconnect printer from computer- Remove the USB cable.- Do not switch off the printer >> unplug the power cord from the socket!
2. right-click Start, search for "control panel" and open "Programs and Features"
   uninstall all HP printer software > via "Programs and Features"
3. right-click Start, search for "control panel" and open "Devices and Printers"
   In the "Devices and Printers" window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
4. Restart the PC < important
5. Close all programs
6. Change File-Explorer-Settings:View > Options > "Change folder and search options" > Tab "View"
   • enable > Show hidden files, folders and drives
   • uncheck > Hide protected operating system files (Recommended)
   OK
7. search for "HP [printer name]" and delete all this folders
8. Empty the TEMP folders
   A) C:\Users\[Your user account]\AppData\Local\Temp\
   B) C:\Windows\Temp\
system files cannot be deleted!
9. Reconnect the printer to the power supply and switch it on (if this does not happen automatically)
   Attention: do not establish a USB connection!
10. Restart the PC < important
11. Close all programs
12. Open up the run command with the "Windows Key + R" key combo > in folder Downloads click on the EXE, see above.

Via USB, means wait until the installation asks to connect the printer/scanner. This can take a very long time, up to several minutes!

Document error messages, even better is a screenshot and upload here.

Note:

Change the File Explorer settings again -

• enable > Don`t show hidden files, folders or drives
• click button > Hide protected operating system files (Recommended)

OK

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
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[dmrover]

It didn't help.

[Andr-1611]

Hi,

no error messages or flashing LEDs?
I suspect the problem lies with the computer or the OS, or here the virus scanner could even be the problem.
Which virus scanner is installed?

[dmrover]

There were no errors. The antivirus (Kaspersky Free) was disabled at the time of installation.

[Andr-1611]

Hi,

completely uninstall this antivirus program.

And uninstall all HP Software.

Then try the printer installation again.

[dmrover]

Didn't help.