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‎05-24-2024 01:13 PM

HP Recommended
Product: HP OfficeJet Pro 9025e All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

Unable to log in to print and scan doctor 5.7..4 because it doesn't recognize my password. Also it changes my username to Admin which is incorrect.

 

How do I resolve these issues?

Category:
1 REPLY 1

‎05-27-2024 10:08 AM

HP Recommended

Hi @RelatorEd,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with using HP print and scan doctor for your Printer.

Please follow the below steps to fix the issue.

 

1) Uninstall the HP print and scan doctor application and restart the device to clear possible error conditions.

 

2) Click on this link to download and install the HP print and scan doctor application again.

 

3) Now login with the same username and password. Let me know if that resolves the issue.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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