• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎05-07-2020 03:29 PM - last edited on ‎05-14-2020 07:00 PM by Retired

HP Recommended
Product: HP Office Jet 3830 Series
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

 

My printer is still under warranty.  The serial number is *** and I have 6 more months on my warranty.

 

I get frequent messages that my ink cartridges are MISSING, but I have an HP color and a black cartridge in my printer.

 

I don't understand this.

 

Can someone PLEASE help me?

 

Thank You!

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-14-2020 06:58 PM

HP Recommended

@newis011

 

Welcome to HP Support community.

 

Did you try the steps mentioned in this HP document to fix the issue as mentioned in the previous post:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎05-14-2020 06:58 PM

HP Recommended

@newis011

 

Welcome to HP Support community.

 

Did you try the steps mentioned in this HP document to fix the issue as mentioned in the previous post:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎05-15-2020 09:50 PM

HP Recommended

I haven't tried the solution.

Was this reply helpful? Yes No

‎06-29-2020 10:25 AM

HP Recommended

Thanks Sandytechy20!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.