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‎06-06-2025 04:02 PM

HP Recommended
Product: HP OfficeJet Pro 8035e All-in-One Printer

I keep getting a message saying that "A problem has occurred with your HP account and you will be unable to print until the issue is resolved." Please help, I don't know what it could be, there is paper, I recently changed the ink, and everything was working fine, it is also connected to the wireless...I should be able to use my printer without any problems.

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1 REPLY 1

‎06-07-2025 12:41 PM

HP Recommended

Hi @Khrysttel,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for reaching out. Based on the error message you're seeing — "A problem has occurred with your HP account, and you will be unable to print until the issue is resolved" — this issue is typically related to your HP Instant Ink subscription.

Please let me know if you have an HP Instant Ink subscription linked to your printer, so I can try to find more help

 

Keep me posted

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support

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