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- Unable to print

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06-06-2025 04:02 PM
I keep getting a message saying that "A problem has occurred with your HP account and you will be unable to print until the issue is resolved." Please help, I don't know what it could be, there is paper, I recently changed the ink, and everything was working fine, it is also connected to the wireless...I should be able to use my printer without any problems.
06-07-2025 12:41 PM
Hi @Khrysttel,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to help you.
Thanks for reaching out. Based on the error message you're seeing — "A problem has occurred with your HP account, and you will be unable to print until the issue is resolved" — this issue is typically related to your HP Instant Ink subscription.
Please let me know if you have an HP Instant Ink subscription linked to your printer, so I can try to find more help
Keep me posted
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
VikramTheGreat
HP Support