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‎05-01-2025 11:58 AM

HP Recommended

GETTING ERROR 

'Unable to register the printer to your account' 

AND I HAVE COMPLTETED ALL THE SUGGESTED STAPS AND I STILL CANNOT COMPLETE PRINTER SETUP

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1 person had the same question
4 REPLIES 4

‎05-02-2025 12:27 PM

HP Recommended

Hi @Nyx623,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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‎05-10-2025 07:47 AM

HP Recommended

I am trying to set up the HP app and register my printer (which I have been using for a few years and it's on and connected to WIFI) but I'm getting the error code UA_400_EB000U0422.

 

I tried updating the driver but the driver said it does not support it. Help!

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‎05-11-2025 04:31 AM

HP Recommended

Hi @Nyx623,

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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‎05-11-2025 05:46 AM

HP Recommended

Hi Kuroi,

Thank you. I have an HP Envy 6055e. I am on a Mac computer - OS 10.14.6

 

I downloaded the only driver available from the HP Driver page and it won't update the printer driver on my computer.

Julie

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