Unable to select simplex copying on new Officejet 7612

[Gottapulse]

Just purchased MFP and can only get duplex copying. I need to change it to simplex.

[senan6806]

@Gottapulse

A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.
Adjusting the Copy settings may resolve the issue, let's try these steps:

1.) On the printer control panel display, touch Copy.

2.) Touch Settings.

3.) Touch Two- sided select 1:1 or 1>1

4.) Touch return to go back to Copy menu, select Black or Color and touch Copy.

If the issue persist, try restoring the copy settings to default settings:

1.) On the printer control panel display, touch Copy.

2.) Touch Settings.

3.) Scroll down and select Restore settings.

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[Gottapulse]

Thanks for your input but sadly problem not resolved. There isn’t an option to select 1:1 nor is there provision to restore to default, only the option to save as a new default.

[senan6806 · Accepted solution]

@Gottapulse

That's unfortunate, we can try restoring the printer to factory defaults. Here is how to do it:

1.) On the printer control panel, touch (Right arrow), and then touch Setup .

2.) Touch Tools , and then touch Restore Factory Defaults.

Keep me posted!

[Gottapulse]

Great! Thats done the trick, thanks for your help.

[senan6806]

@Gottapulse

You are welcome!

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

Have a great day!