Update unsuccessful on printer

[Wade69]

On my hp Office Jet Pro 9025, my screen is telling me a download is available. When I click to start it is always saying “unsuccessful”. I have great wireless connection. Any ideas how to successfully get it to download on the printer? If not, how do I get the message on the screen to go away? Thanks for any help.

[DigitalManiac2 · Accepted solution]

I have had the same problem for several days, I solved it by addressing the firmware directly from my computer using the printers ip address. in my case i had set the ip address manually so that it is static.  Select Settings at the top line, then scroll down to security and select administrative settings, scroll to the bottom where it says printer updates and unselect any checked boxes.  This worked for me.

[DG28338]

I have just tried the suggestion.  Waiting to see if it works!

Thanks!

[Wade69]

@DigitalManiac2 I tried your fix and it worked! Thank you very much!

[Wade69]

@DG28338 I tried the fix and it worked!

[hammer1968]

Settings, where? In the phone app, the HP Smart app, on the printer? There are so many areas for "Settings".

Also, does this help update the firmware or just dismiss the error window?

[Jasdmc]

Come on HP — can’t you do better?

Find a better fix to this chronic driver not updating problem rather than forcing your ‘current’ customers to mess around changing IP addresses, or doing a subsequent hard reset which then messes up the ink and paper plans (as reported by others).

 Nothing should be this complex and time intensive!!!

Or is your strategy just to annoy us to point of buying a new printer even though the current printer is working but for the Driver update?  I have wasted too much time due to your lame software system engineering.

While I wait for a better engineered solution to present itself can you at least tell me how to disable the auto update feature?

[Hairless1]

Used the same solution which stopped the printer asking to update but the PC software has already been updated with the erroneous software. Yes can now use the scanner but the quality is rubbish.