Updated full featured software

[Raj1788]

@Nalasmum

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Could you please help me with the exact model name or the product name to assist you better.

Have you tried to update printer or printer software?

Is the copy working fine?

Eager to assist you!

Cheers:)

[Nalasmum]

@Raj1788

Hi Raj1788. Thanks for trying to help me. My printer model is an HP Photosmart 6510 e-All-in-One Printer - B211a. 

Yes, I have tried to update both printer and printer software. The software on the printer is the latest available. The problem lies solely with my HP Envy Phoenix 860 desktop. Although I have downloaded full feature software for Windows 10 to it, only the basic software driver installs. I have tried to install the full feature software a great many times without success.

I am able to scan from the desktop (pull) using the HP Smart software.  However, I cannot scan direct from the printer to the desktop (push), which is what I really want to do. I am able to push and pull from the printer to my laptop, so the communication between the printer and the desktop is what's at fault. 

The copy and print side works perfectly fine. I can print to it all from all my devices - iPad Pro, Samsung Galaxy S7 phone, an old HP DV8-1250 laptop and the relatively new HP Envy Phoenix 860 desktop.

Please let me know if you need any further information. Many thanks. 

[Raj1788]

@Nalasmum

Thanks for the reply,

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-photosmart-6510-e-all-in-one-printer-s... to download the HP Photosmart 6510 e-All-in-One Printer series - B211 Full Feature Software and Driver

Try to print.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Nalasmum]

@Raj1788

Please read page 1 of this post. That's exactly what your colleague told me to do (and more). I followed his instructions to the letter. It didn't work! 

[KrazyToad]

@Nalasmum

Thanks for keeping me posted

It looks like you were interacting with @Raj1788 , but he is out for the day. I'm KrazyToad & I'm at your service. 

Please create a new User Account and then download the Full Feature Software as instructed earlier

• • Select the Start  button, then select Settings  > Accounts  > Family & other users > Add someone else to this PC. (Depending on your edition of Windows 10, you may see Other users instead of Family & other users.)

  • At the bottom of the page, select I don’t have this person’s sign-in information, and at the bottom of the next page, select Add a user without a Microsoft account.

  • Enter a user name, password, password hint, and then select Next. Note: If you’re using Windows 10, version 1803 and later, you can add security questions—instead of a hint—to your local account to help you reset your password in case you forget it

• To make the new account an administrator account, select Start  > Settings  > Accounts  > Family & other users (or Other users, if you're using Windows 10 Enterprise), and select Change account type. Under Account type, select Administrator > OK. Restart your device and sign in with the new administrator account. 

Let me know how it goes

Thank you 😊

[Nalasmum]

@KrazyToad

Thanks for these instructions. Can you just confirm that I should download the full feature software both to and install from the new user account. Also assuming that the full feature software does install successfully, can I then just delete the new user or does this new account need to be kept? 

[KrazyToad]

@Nalasmum

If the new User Account does not help, you can always delete the Account later

Create the New Account first. Login to the New User Account ( ensure it is an Admin Account ) then uninstall the drivers from root level and download the full feature software

[Nalasmum]

@KrazyToad

Thanks. It will probably be Sunday before I'll get a chance to try this out. I'll get back to you asap after that. 

[KrazyToad]

@Nalasmum

Please try these steps at your convenience and let me know how it goes

Thank you 😊

[Nalasmum]

@KrazyFrog

I followed both your's and Raj1788's instructions but I still cannot scan direct (push) from my printer to the desktop. I can print and scan from (pull) my desktop, just as before. 

I was wondering if I deleted all the drivers, ran all the tasks, etc., via the new Windows User Account and started the printer install from scratch on it using Riddle_Decipher's instructions (they seemed a bit more thorough than Raj1788's) that might work.

What do you think? Do you have any other suggestions? I just feel as though I've wasted so much time on this 😞