cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
67
Flag Post

Solved!

Updating the Printer

HP Recommended
HP Envy 554
Microsoft Windows 10 (64-bit)

 

I received the following email message today.

 

"Your HP ENVY 5544 All-in-One Printer is using a firmware version that will soon be obsolete. By updating it for free today, you will ensure that your printer continues operating securely and your HP Instant Ink service continues without disruption.

To update the printer using the front panel, make sure the printer is connected to Wi-Fi, then:

  1. On the printer control panel display, from the Home screen, touch the Setup symbol 

     

  2. Touch Tools
  3. Touch Update the Printer
  4. Touch Check Now
  5. Follow the on-screen instructions. Your printer will let you know the update was successful.

You must update your firmware by 14 November 2020."

 

I followed these instructions but my printer says that "the most current updates have already been installed. No new updates are available at this time."

 

What do I do?  

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
15,201 15,179 1,188 1,173
Message 2 of 2
Flag Post
HP Recommended

@KenH4, Welcome to HP Support Community!

 

If the printer has the updates already installed you do not have to worry. The email is only if you don't have the updates installed. It would have been sent to everyone with the HP Envy 5540 Printer.

 

If you have any concerns with your account or the printer we are always here to help you 🙂

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation