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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Use SETUP Cartridges Error

Create an account on the HP Community to personalize your profile and ask a question
06-12-2025 08:37 PM
"Printer Cannot Print
A problem has occurred and you will be unable to print until the issue is resolved. If there were cartridges labeled SETUP that came with your printer, use them.
If you are using the cartridges that came with the printer then there is a different issue. To get help setting up your HP+ printer, go to www.hp.com/support."
I want to know BEFORE(!!!!!!!!) I start a subscription (free trial OR NOT) whether or not the service will WORK AS INTENDED. PLEASE answer the questions BELOW.
1. Does the SUBSCRIPTION bypass the "setup" ink cartridge necessity?
2. Can I purchase "setup" ink cartridge STANDALONE NO SUBSCRIPTION?
3. Does purchasing newer standalone STANDARD (NON-setup ink cartridges) bypass the "setup" ink cartridge necessity?
4. Is there any marking or indication about what kind of cartridges are currently in my printer? (Ie. SETUP, or STANDALONE, or SUBSCRIPTION-LOCKED cartridges)
06-14-2025 05:34 AM
@B80B4896, Welcome to the HP Support Community
I understand you are facing use SETUP cartridge issue with an error code, we understand that this printer was recently gifted to you.
HP printers require SETUP cartridges during the initial setup. If the printer was reset to factory settings, it will expect the original SETUP cartridges again to complete the initialization.
Not to worry I will help you to get a resolution to resolve the issue.
This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.
Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
I hope this helps! Keep me posted.
Max3Aj
HP Support