Website does not recognize new HP printer

[LORA1131]

I am unable to get any help from HP support because it does not recognize my printer - you must have the product listed apparently to get any help with HP.  This is a new printer and it does not work.  How can I get some help?

[Dragon-Fur]

@LORA1131 

Welcome to the HP User Community.

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@LORA1131 wrote:

I am unable to get any help from HP support because it does not recognize my printer - you must have the product listed apparently to get any help with HP.  This is a new printer and it does not work.  How can I get some help?

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Odd - The product is showing as introduced in March - April 2021.

Should be in the database that HP Support uses.

I am guessing the

Product Registration failed - Reference:   Register HP Product and Registration FAQ

and / or

Serial Number (used to submit a case to HP Support) failed to find the product warranty

There is naught we can do directly - The Community is not HP Support.

I will submit a request for Review.

Request for Review – Please Read

I have submitted a request to our Community moderators for a review your question / concern.

Worth Noting

• Our Community is not an HP business group.
• We are not HP Technical Support, nor are we HP Sales, Service, or Warranty.
• Our request for assistance on your behalf does not influence the outcome:  Our request is not a magic back door into HP Support.
• The time frame (how long it takes) for a response is not controlled by the Community.
• If / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 

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and

The way it is supposed to work...

HP Support – Hardware / Technical Support for Devices in Warranty

Short Version

Registered Devices in Warranty:  Select a method and contact HP Support…

Open website  HP World-Wide Support

Select your region and follow the prompts

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

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Reminders - READ

• Case submission to HP Support is available to those whose devices registered and are still in Warranty.

• Some regions display phone / chat contact information only after the case is submitted online

• Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.
• HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.
• If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

• HP Phone numbers you find on the Internet have likely been hijacked.  Old HP phone numbers – those no longer used by HP since the move to “online” case submissions  – might have been hijacked.  Do not be a victim.  Be Careful.

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HP Support - Details / Long Version

Out of Warranty?  What to do...

For those of us who are "Out of Warranty", submitting a case to HP is not an option.

Open your device Product Home  > Select Categories How-to and Troubleshooting to find help for common issues.

HP Support does not generally provide free service for out-of-warranty devices.

Our Community is not HP Support; we do offer online help free of charge.

Reminder

When you submit your question to the Community,

• Provide as much information as possible about the product, for example, the exact model of the device and the Operating System
• Tell us what you have tried to fix the problem.
• As best you can, describe the issue for which you are seeking our help.

Post New Question

Still want to speak with an HP support agent?

Where supported,

OPTIONAL >> Purchase a service contact.

Example:

SMARTFRIEND SERVICES

• Out-of-Warranty Supports – Purchase Options

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 HP Technical Support – Contact Information

Submit a case for Warranty Support / Repair to HP Support.

1. Submit information / case online
2. Sign in or continue as a guest
3. Some regions display phone / chat contact information only after the case is submitted online

Select a method and contact HP Support…

Open website  HP World-Wide Support

Select your region and follow the prompts

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

>>> HP Support on Facebook >>>  HP on Facebook

 ---------------------------------------------------

Some regions offer WhatsApp

NOTE:  Submission Checks the device warranty status

Covered regions –Check video at minute 2:08

Video:    WhatsApp - HP Support

WhatsApp Help Center

NOTE:  There might be delays – read the FAQ

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In Windows > Settings > System > About > (Support) Online support > Contact an HP Agent

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Open homepage for  HP Community  > Hover mouse over Support

Beneath Support Resources > Contact Us

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Product Registration

Register your product during first setup or soon afterwards

   READ >>     Register HP Product and Registration FAQ

Have a Care Pack Warranty that needs to be Registered?

         HP Care Pack Registration Page

Warranty Check

Check the Warranty on your product

         Warranty Check – Single or Multiple Devices

NOTE:  Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

       NOTE 2:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

Reminder: Online database results do not impact the actual contract.

Warranty Dispute

If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

 HP Customer Support - Product Warranty Check

Select your Region / Country

Enter the necessary information

How-to Instructions – includes Video

HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

• HP Limited Warranty Statements | HP® Official Site
• HP - Global Warranty and FAQs
•  HP PCs - Damage Not Covered by the HP Standard Limited Warranty

• HP Printers - Ink Supplies Limited Warranty

HP Repair Status

Requires Service Order number / Serial number

Reminder:  Do NOT any post private information in the Community.

• HP Repair – Check Service Order Status

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HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP LaserJet MFP M234sdw Printer 

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